Shipping policy

Shipping Policy

Effective Date: 2026
Business Name: House of Darden (Imagical Studios LLC)
Contact Email: imagicalphoto@gmail.com

Order Processing Time

All wallpaper is custom printed and made-to-order.

  • Orders are processed within 3–7 business days (excluding weekends and holidays).
  • Processing times may be extended during high-volume periods.
  • You will receive a confirmation email once your order has shipped.

Please note: Processing time is separate from shipping time.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • United States: 3–7 business days after shipment
  • Canada: 5–10 business days after shipment
  • International: 7–21 business days after shipment

Delivery times are estimates and are not guaranteed.

International Shipping

We ship internationally. Customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or other local fees

House of Darden (Imagical Studios LLC) is not responsible for delays caused by customs processing.

Tracking Information

Once your order ships, you will receive tracking information via email. Please allow 24–48 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

House of Darden (Imagical Studios LLC) is not responsible for:

  • Carrier delays
  • Lost or stolen packages marked as delivered
  • Incorrect shipping addresses provided by the customer

If your package is marked as delivered but not received, please contact the shipping carrier directly to file a claim.

Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

  • The customer will be responsible for reshipping costs.
  • Orders will not be refunded due to address errors.

Damaged Shipments

If your order arrives damaged:

Please contact us within 5 days of delivery at:
📧 imagicalphoto@gmail.com

Include:

  • Your order number
  • Clear photos of the damage
  • Photos of packaging

If approved, we will replace the damaged items.

Shipping Insurance

Shipping insurance may be included depending on the carrier. If you would like additional insurance coverage, please contact us before placing your order.